Privacy Policy

BPIM Building Pest Inspections Melbourne

Effective Date: November 18, 2025

1. Who We Are

Business Name: Building Pest Inspections Melbourne

Services: Pre-purchase building inspections, termite / timber pest inspections, combined building & pest inspections, auction inspection services.

Service Area: Greater Melbourne and surrounding suburbs.

Contact

2. What Personal Information We Collect

a) Information You Provide Directly

  • Your name, email address, and phone number (when you contact us, request a quote, or book an inspection).
  • Property details: address of the property to be inspected, type of property, number of rooms, and any relevant notes you provide for the inspection.
  • Other communications: any messages you write to us through contact forms or other communication channels.

b) Automatically Collected Data

  • Usage Data: IP address, browser type, operating system, pages visited on the Site, session durations, and similar diagnostic data.
  • Cookies and Tracking: We may use cookies or similar technologies to remember preferences and collect analytics data.

3. Why We Collect Your Information

We use your information for several business purposes, including but not limited to:

Service Delivery

  • To respond to booking requests or inquiries.
  • To schedule inspections at the specified property.
  • To prepare and deliver inspection reports. (Note: the site mentions some inspection reports may be emailed promptly — for example, “within 5 hours” for some inspections.)
  • To call you after an inspection to explain findings when needed.

Business Operations & Improvement

  • To maintain and improve our Site and services (including analytics).
  • To improve inspection processes and customer service.
  • For internal record keeping.

Communication & Marketing

  • To send updates, promotional offers, or educational content only if you opt in.
  • To follow up on past inspections, or send survey/feedback requests.

Legal & Compliance

  • To comply with legal obligations (for example, insurance, licences, or industry regulations).
  • To defend or enforce our rights (for example, contract disputes).

4. How We Share or Disclose Your Information

We do not sell your personal information. We may share information in the following ways:

  • Service Providers / Contractors: Third parties that help us deliver services, e.g., cloud hosting, analytics, scheduling tools.
  • Legal Requirements: When required by law, regulation or a binding legal request (e.g., court order).
  • Business Changes: In the event of a merger, sale, or restructuring, personal information may be transferred to the transferee subject to privacy obligations.

5. Security of Your Data

We take security seriously and implement reasonable measures, including:

  • Secure servers and data storage.
  • Access controls for our team.
  • Encryption where appropriate (e.g., data in transit).

While we work to protect your data, no system is completely risk-free and some residual risk exists when using the internet.

6. Retention of Data

We retain personal information as long as necessary to:

  • Deliver our services (inspections and reporting).
  • Meet legal or regulatory obligations.
  • Resolve potential disputes.

When data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your jurisdiction and applicable laws, you may have rights such as:

  • Access: Request to see the personal data we hold about you.
  • Correction: Request corrections to inaccurate or outdated data.
  • Deletion: Request deletion (“right to be forgotten”) in certain cases, unless retention is required by law or business needs.
  • Objection / Restriction: Object to or limit certain processing (e.g., marketing).
  • Withdraw Consent: Withdraw consent for processing where previously given.

If you want to exercise these rights, contact us using the details below.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience (e.g., remembering preferences) and to collect analytics data about site usage. You can control cookies via your browser settings (block/delete), but this may affect site functionality. We may use third-party analytics tools to better understand site navigation and usage.

9. Children’s Privacy

Our services are intended for adults making property decisions. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us and we will take steps to delete that data if necessary.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in operations, legal requirements, or our services. The Effective Date at the top will be updated for material changes. We may notify you of material changes via email or through the Site.

11. How to Contact Us

If you have questions or requests related to this Privacy Policy or your personal data, please contact: